Last Updated: February 4, 2026
These Terms of Service ("Terms") govern your use of applications developed by Product with Love ("we," "us," or "our") available on the Atlassian Marketplace. By installing or using any of our apps, you agree to be bound by these Terms.
By installing, accessing, or using any Product with Love app, you represent that:
If you do not agree to these Terms, do not install or use our apps.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to use our apps in accordance with:
Some apps may offer a free tier with limited features or usage. Free tier access may be modified or discontinued at our discretion with 30 days' notice.
Apps may offer a free trial period (typically 30 days). Trials automatically convert to paid subscriptions unless canceled. No charges occur during the trial period.
You agree to:
You may not:
Our apps may perform automated actions on your Jira, Confluence, or JSM data based on rules you configure. You are solely responsible for:
Our apps include safety features such as:
While we design apps with safety in mind, automated actions may not be reversible. We strongly recommend maintaining regular backups and testing in non-production environments.
We provide support via:
We may perform maintenance, updates, and bug fixes at any time. We will provide advance notice for planned maintenance that may cause disruption. Updates are automatically deployed via Atlassian Forge.
Our handling of your data is governed by our Privacy Policy. Key points:
All intellectual property rights in our apps, including code, design, documentation, and trademarks, remain our exclusive property. These Terms do not grant you any rights beyond the limited license described above.
You retain all ownership rights to your data. We claim no ownership over content you create, store, or manage using our apps.
If you provide suggestions, feedback, or feature requests, we may use them without obligation or compensation to you.
We warrant that our apps will substantially conform to their documented functionality. If an app fails to meet this warranty, we will use commercially reasonable efforts to correct the issue.
EXCEPT AS EXPRESSLY STATED ABOVE, OUR APPS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
IN NO EVENT SHALL OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR APPS EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. FOR FREE APPS, LIABILITY IS LIMITED TO $100.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages.
These limitations do not apply to:
You agree to indemnify and hold us harmless from any claims, damages, losses, and expenses (including reasonable attorney fees) arising from:
You may terminate your use of any app at any time by uninstalling it from your Atlassian instance and canceling your subscription through the Marketplace.
We may suspend or terminate your access to our apps if:
Upon termination:
We may modify these Terms at any time. Material changes will be notified via:
Continued use of our apps after changes constitute acceptance of the modified Terms. If you do not agree to changes, you must stop using the app and cancel your subscription.
Before filing any legal claim, you agree to contact us at contact@productwithlove.com to seek an informal resolution. We commit to responding within 5 business days and working in good faith to resolve disputes.
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.
Any legal action must be brought in state or federal courts located in Harris County, Texas. You consent to the exclusive jurisdiction and venue of these courts.
You agree to resolve disputes on an individual basis only. You waive any right to participate in class actions, class arbitrations, or representative proceedings.
These Terms, together with our Privacy Policy and any app-specific terms, constitute the entire agreement between you and us regarding our apps.
If any provision is found unenforceable, the remaining provisions remain in full effect.
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations at any time.
We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, or failures of third-party services (including Atlassian infrastructure).
For questions about these Terms or to report violations, contact us:
Product with Love
Email: contact@productwithlove.com
Marketplace: Vendor Page
We respond to all inquiries within 1 business day.